Refund policy
Glam Cart does not hold physical inventory. All products are fulfilled directly by third-party suppliers.
Therefore, returns and refunds are processed in coordination with the relevant supplier.
Eligible Returns
Returns may be accepted only in cases such as:
- Damaged or defective items
- Incorrect items received
- Items significantly not as described (subject to supplier verification)
Change-of-mind returns are not guaranteed and depend on supplier policy.
Return Process
To initiate a return:
- Contact Glam Cart support at [Insert Email]
- We will liaise with the supplier on your behalf
- If approved, return instructions will be provided
In some cases, customers may be required to return items directly to an international supplier address.
Refunds
- Refunds are issued only after supplier approval and, where applicable, receipt of returned goods
- Processing times vary depending on supplier and payment provider
- Shipping costs may not be refunded unless the return is due to supplier error
Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used personal care or beauty items
- Hygiene-sensitive products
- Clearance or final-sale items